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Petro Outlet Connector Installation for Verifone Commander
Petro Outlet Connector Installation for Verifone Commander
Mahdi Hussein avatar
Written by Mahdi Hussein
Updated over 6 months ago

NOTE: The computer and the Commander have to be on the same network for this guide to work. A direct ethernet connection is best for putting both devices on the same network.

The best way to connect it is from the computer to the MNSP with an ethernet cable. MNSP can be a Cybera, Mako, Fortigate, Cisco Router, etc. We must call your MNSP to see which port the ethernet cable needs to go in.

Here are directions on what to do next once the connection is done:

Step 1: On your Back Office PC, go to Control Panel > Network and Internet > Network and Sharing Center > Click on Change Adapter Settings

Step 2: Right-click on the Ethernet Adapter network and click on the properties

Note: In the Adapter Settings screen, there is a list of networks, you should see your Ethernet Adapter plugged in

Step 3: On the Properties window, select option Internet Protocol Version 4(TCP/IPv4) and click on properties

Step 4: On the new Properties window select the option labeled "Use the following IP address", and type the following information:

Cybera:

Port 2,3,4 or sometimes 6.

  • IP address: 10.96.10.2

  • Subnet mask: 255.255.255.0

  • Default Gateway: 10.96.10.1

  • Primary DNS: 8.8.8.8

  • Secondary DNS: 8.8.4.4

Mako/Sunoco Only:

  • IP address: 192.168.87.2

  • Subnet mask: 255.255.255.0

  • Default Gateway: 192.168.87.1

  • Primary DNS: 8.8.8.8

  • Secondary DNS: 8.8.4.4

Mako/Any Other Brand:

Port 3 usually.

  • IP address: 192.168.13.2

  • Subnet mask: 255.255.255.0

  • Default Gateway: 192.168.13.1

  • Primary DNS: 8.8.8.8

  • Secondary DNS: 8.8.4.4

Fortigate Normal (Non-Sunoco/Philip 66):

  • IP address: 172.28.214.226

  • Subnet mask: 255.255.255.248

  • Default Gateway: 172.28.214.225

  • Primary DNS: 8.8.8.8

  • Secondary DNS: 8.8.4.4

Fortigate Chevron

  • IP address: 172.29.28.38

  • Subnet mask: 255.255.255.48

  • Default Gateway: 172.29.28.33

  • Primary DNS: 8.8.8.8

  • Secondary DNS: 8.8.4.4

If these IP addresses don't work then the MNSP will need to be called to either open the port for the back office or to get the proper network configuration.

Now download the connector from app.petrooutlet.com.

Click on the Profile Icon

Click on your profile icon (This is located in the top right-hand corner)

Click on Settings


Select Settings from the drop-down menu

Scroll to Company & Store Information

Scroll down the Settings page until you locate the Company & Store Information section.

Download Connector

Click on the Download Connector button.

The download will appear at the bottom left.

Click on the download to continue.

When the next screen appears, click on more info then Run anyway.

The Petro Outlet Connector Setup screen will appear. Press next at the bottom of the setup.

Next press I agree to continue.

Click Finish to close the Setup.

The connector will appear as shown below. You may exit out of this window or set it aside for now.

Now Petro Outlet needs to be added as an authorized user in the Verifones Petroleum C-Store from your computer.

Once the store owner or store manager has logged into the C-Store, its time to add Petro Outlet by going to the Security Tab and selecting Manage Users.

Once selected, C-Store will ask for one time use code or OTP code. Code can be found by going on the register, selecting CSR Functions, Maintenance Mode, and then OTP config.

With the code added into C-Store we add the Petro Outlet username and password, along with all the proper account privileges(Click Edit for Roles and then click on Select All and then press Done.

Note: Username PETRO_OUTLET Password PASSWORD1

Go back to settings then Company & Store Information. Click edit by your store.

Next copy the connector token that is listed.

With Petro Outlet added to the Verifone Petroleum C-Store and copying the Connector Token, open the Petro Outlet Connector, paste the Connector Token to the Account Access Key section, and add the Username and Password.

With the token, username and password in the correct section click save. In a few seconds, it will connect and say all systems are online. Please note this can take up to 10 Minutes.

If the connector doesn't say All System Online, you should immediately contact our Technical Support Team at 800-791-8324 if you have not done so.

Allow connector through the firewall

Type firewall and network protection in the search bar. Then select it as shown below.

Then select "Allow an app through firewall", after that press Change settings.

Next, click on "Allow another app..."

Click on "Browse", "This PC" then "Windows (C):" Drive

Select "Program Files (x86) then scroll until you see the Petro Outlet Connector folder. Click service once you are in the folder.

Click on the "connector.exe" then press open. After that click the add button.

Look for the "node.js: Server-side JavaScript" and make sure both private and public are checked then press ok as shown below. The connector is now allowed through the firewall.

Now with all the above steps completed, Please contact the Petro Outlet Technical Support team at 800-791-8324. The Technical Support team will check to ensure all the steps were properly done and may alter a few configurations on your computer to ensure that our Connector Software remains online.

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