NOTE: The computer and the MNSP (Cybera, Mako, Fortigate, Cisco Router, etc.) have to be on the same network for this guide to work. Ideally, a direct ethernet connection is the best way to put both device in the same network.

As the note mentioned above, the computer needs to be on the same network and the best way is to have connected from the computer to the MNSP with a ethernet cable. MNSP can be a Cybera, Mako, Fortigate, Cisco Router, etc. Also will need to call your MNSP to see which port the ethernet needs to go in. (Mako is usually port 3.)

Here are directions of what to do next once the connection is done:

Step 1: On your Back Office PC, go to Control Panel > Network and Internet > Network and Sharing Center > Click on Change Adapter Settings

Step 2: Right click on the Ethernet Adapter network and click on properties

Note: In the Adapter Settings screen, there are a list of networks, you should see your Ethernet Adapter plugged in

Step 3: On the Properties window, select option Internet Protocol Version 4(TCP/IPv4) and click on properties

Step 4: On the new Properties window select the option labeled as "Use the following IP address", and type the following information:


  • IP address:

  • Subnet mask:

  • Default Gateway:

  • Primary DNS:

  • Secondary DNS:

If not, then it will be whatever Cybera tells you it is.

Mako/Sunoco Only:

  • IP address:

  • Subnet mask:

  • Default Gateway:

  • Primary DNS:

  • Secondary DNS:

Mako/Any Other Brand:

  • IP address:

  • Subnet mask:

  • Default Gateway:

  • Primary DNS:

  • Secondary DNS:

Fortigate Normal (Non-Sunoco/Philip 66):

  • IP address:

  • Subnet mask:

  • Default Gateway:

  • Primary DNS:

  • Secondary DNS:

Fortigate Chevron

  • IP address:

  • Subnet mask:

  • Default Gateway:

  • Primary DNS:

  • Secondary DNS:

If these ip addresses don't work then the MNSP will need to be called to either open the port for backoffice or get what the ip address is for that site.

Note: When done, click OK and close the windows.

Step 5: Once connection is established, map the network drive on your computer to start receiving and share files with the Passport POS. Click on Windows Start Button > Computer > (For Windows 10 users: search “File Explorer” to get the correct window open) right click on Network option on the left side of the new window and select "Map Network Drive"

Step 6: On the "Map Network Drive" window enter the following:

· Select the Drive as Z (if Z is taken, any other letter will work)

· Enter the path name under the folder option: \\\XMLGateway

When done, click on Finish to try to connect to the folder

Note: Contact the Gilbarco Help Desk and have them enable the folder sharing for Back Office on your computer, if you get a message "Windows cannot access path", this means your Passport router settings have not been configured properly and there is an IP conflict.

Step 7: Enter credentials when prompted:

· Username: BackOffice (capital B and capital O)

· Password: BackOffice (capital B and capital O)

Note: Select the box, remember credentials to prevent losing the folder sharing, click OK when done and you should see a list of folders that are being shared with the Passport POS.

Now to download the connector from

Click on Profile Icon

Click on your profile icon (This is located in the top right-hand corner)

Click on Settings

Select Settings from the drop-down menu

Scroll to Company & Store Information

Scroll down the Settings page until you locate the Company & Store Information section.

Download Connector

Click on the Download Connector button.

The download will appear at the bottom left.

Click on the download to continue.

When the next screen appears, click on more info then Run anyway.

The Petro Outlet Connector Setup screen will appear. Press next at the bottom of the setup.

Next press I agree to continue.

Click finish to close the Setup.

The connector will appear as shown below.

Go back to settings then Company & Store Information. Click edit by your store.

Next copy the connector token that is listed.

Go to options and then setup. Once there switch it to Gilbarco Passport.

With the token you got in the previous step, paste it on Account Access Key.

Next under Site Controller IP Address, you will put and then hit Save.

In a few seconds it will connect and say all systems online.

Next the pricebook needs to be extracted from the main register system on location

Export data from Passport POS system:

Plug the USB flash drive into any USB Port on the bottom of your main passport station. If its a latest Touch Screen, connect directly to the Screen's USB Port.

Next go to tools, you may need to press more first then tools.

Click on manager station.

Next go to Setup then Store as shown below.

Next go to backoffice then Generation Options and make sure the top is checked as shown. Also the two below if they are there, sometimes they aren't. Next go to Import Options make sure its 10 and the max 100 basically anything under the default number.

Next go back to Store

Look for Extraction Tool

Next make sure Export Data is selected then click next.

Press Select All and all the boxes will be checked then select Next.

It will normally be the E: Drive

Now it will extract the data. It can take a few minutes to complete.

Once its complete, press exit and remove the usb drive. You can then send the file to us at [email protected].

Allow connector through the firewall

Type firewall and network protection in the search bar. Then select it as shown below.

Then select "Allow an app through firewall", after that press Change settings.

Next click on "Allow another app..."

Click on "Browse", "This PC" then "Windows (C):" Drive

Select "Program Files (x86) then scroll until you see the Petro Outlet Connector folder. Click service once your in the folder.

Click on the "connector.exe" then press open. After that click the add button.

Look for the "node.js: Server-side JavaScript" and make sure both private and public are checked then press ok as shown below. The connector is now allowed through the firewall.

Also make sure your sleep settings are set to Never. After that you're good to go!

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